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Alliance for Community Transportation Rebrands its Call Center Services as ‘TripLink’

Friday, August 19, 2016

Alliance for Community Transportation Rebrands its Call Center Services as ‘TripLink’

Dover, NH, August 18, 2016 – COAST and the Alliance for Community Transportation are pleased to announce that COAST’s Call Center has been rebranded as TripLink.  This change has been implemented to highlight the call center’s role as a regional resource and the services it provides to partner agencies.

TripLink hosts a well-established Community Transportation Directory (www.communityrides.org) and is focused on helping seniors and individuals with disabilities find transportation that meet their needs, especially non-emergency medical transportation, shopping trips, and access to nutrition services.

In addition to providing information and referrals to the general public, TripLink also performs call-taking and driver scheduling on behalf of COAST, Ready Rides, ACT’s Community Rides program, and this fall they will begin working with Rockingham Nutrition and Meals on Wheels.  Consolidating these call center services in one location will help nonprofit transportation providers operate more efficiently and make it easier for the public to find the services they need.  This work is part of a national effort funded through the Veterans Transportation and Community Living Initiative to create similar One-Call One-Click Centers around the country. 

As part of ACT’s mission to facilitate access to existing services, it will be holding a number of travel training sessions at area senior centers this fall.  Travel training serves to familiarize people with the bus and demand response transportation services that are available in Strafford and eastern Rockingham County.

TripLink can be reached at (603) 834-6010 or triplink@communityrides.org.

ACT is southeastern New Hampshire’s state-designated Regional Coordination Council for Community Transportation.  ACT is comprised of health care providers, human service agencies, transportation providers, and regional planning commissions. ACT’s mission is to facilitate the implementation of coordinated community transportation and to encourage the development of improved and expanded regional transportation services.  For more information please visit www.communityrides.org.

COAST is Greater Seacoast New Hampshire’s public, non‐profit regional public transit system, with the mission of promoting and/or providing public mass transit services in Southeastern

New Hampshire. As a non‐profit public agency, COAST relies primarily on passenger fares, federal grants, local government support, and advertising revenues to operate its services. To find out more about the COAST system please visit www.coastbus.org or call 603‐743‐5777.

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